RATES
$75.00 per hour with a minimum one hour. Please contact me for specific repair rate quotes.
Also as a side note, I do not charge on “attempts” to repair. That is, if I deem it not repairable
(extremely rare occasion), I do not charge you for the time I put in to it. I can ship on your UPS
or Fedex account if you get a better rate than I do or I can ship on my account. I accept Visa,
MasterCard ,  AmEx, Discover, and Paypal .

To set up a repair, simply email or call: 650-599-9792 and I will recommend proper shipping info
for item and issue RMA # for the repair.


IMPORTANT SHIPPING INFO

Most of the Sega Game Bds from 1996 on have BGAs on them. These IC's are more prone to
shipping damage.  I just recently received a Naomi 2 set in a box, custom made to follow the
exact outline of cage. Though it was a very creative box, looking like a short pyramid, it was not
sufficient to handle transit bumps and shock. There was one layer of small bubble between cage
and cardboard. The corner BGA on CPU Bd had split in half. Ok it was not the worst I’ve seen.
Sometimes I get Naomi Bds in USPS Priority boxes same dims as Game Bd. These usually
have all three BGA's broken off pcb and bouncing around in cage. Problems with these ICs
range from incorrect manufacturing of chips as in Hikaru to heavy heatsinks gorilla taped to IC,
not pcb. In N2 case, this tends to rip ICs in half. In Hikaru case, BGA's just pop off pcb.

So the point is, pack Game Bds well. I usually tell customers what size box to use. Box should
be at least 2” beyond size of well wrapped Game Bd. I like 18x18x10 for most Game Bds. Use
many wraps of bbwrap along with either packing peanuts or more bbwrap for fill with no “air
packing”. Ok now I’m going to rant. I once received a F355 Dx Game Bd wrapped twice in
bbwrap and in a box twice this size but only air and no other packing. Yikes.

Never ship in silver metal cage...EVER.
If set is mounted to a metal plate such as  F355 or Derby Owners Club, set muct come out of
cage and ship on plat. If shipped from outside US, set should shipp off plate as individual pcbs.
Otherwise, no silver cages...EVER. Wrap board or board set in large bubble bbwrap only (5
wraps or so). Fill rest of box with packing peanuts only. Use minimum 20x20x15 box.

Ok and now a word on Hikaru System. That is NASCAR, Brave Firefighters, Planet Harriers,
Star Wars Pod Racer. These really cannot be shipped successfully without BGA damage. I hear
of some making it around country successfully but 100% of them shipped here are damaged in
transit. Pretty much every one I have heard of sold on ebay never made it to purchaser without
BGA issues. We tried at Sega to figure out best method but never came up with safe way to
ship them. This problem with the BGAs has reached a critical point where simply rolling game
across a tile floor can pop them loose. So obviously shipping is out of the question. If you are
forced to ship one anywhere, call me and I can go over successful actions I came up with to try
and get them to hold together.